Patient Care & Services

Patient Care & Services

Admission Process

The front office staff at the reception will assist you during the admission process. They will generate a Unique Identification Number (UID) for the patient and all the medical records will be maintained and stored by the hospital for all future reference as per Medical Council of India guidelines. They will also draw out an estimate and guide you for selecting the relevant category of room.

In addition, you will be required to make an advance payment. The advance shall be on a daily basis and adjusted against the final bill at the time of discharge. Those seeking the cashless route would have to visit the insurance desk / TPA desk for the hospitalisation of the patient. The staff will escort the patient to the allotted room/bed and make you feel comfortable.

Discharge process

Your nurse will assist you in the discharge process which may take few hours to complete the process. Once your final bill is generated, you are expected to clear your dues by paying cash or by a credit/debit card. The nurse will hand over your discharge summary and belongings (like thermometer, urinal bedpan, etc. – used during the course of your stay). She will also explain the medications you need to continue after your discharge and any other follow-up instructions. In case you need a medical ambulance to drop you at your home, then please inform your nurse and she will make the necessary arrangement.

Guidelines for Visitors

We value your family and friends and recognise that they are an important part of your recovery process.

  • For the comfort of all our patients, we request you to limit your visitors during visiting hours which are 10 am to 11
    am in the morning and 5 pm to 7 pm in the evening.
  • Please note that visitors may be restricted according to a patient’s medical condition and/or special needs.
  • At the time of admission, you will be issued passes for attendants and visitors. Please request your attendant and
    visitors to wear/display these passes while in the hospital premises. In case of loss of the pass, you may get in
    touch with the Concierge Desk located in the hospital main entrance.
  • Visits by children under the age of 12 are not allowed on patient floors. This is to protect children from catching any
  • Sanitise hands before and after visiting.
  • Use of mobile phones is prohibited where critical medical equipment and patient monitoring systems are in
    operation. Please read and follow all posted signs about the usage of cell phones, only in approved areas. Avoid
    using cell phones within the Hospital and if you must, use your cell phone in approved areas, please speak in a soft
    tone so that other patients are not disturbed.

Patient & Attendant Responsibilities

As a patient or attendant, you are responsible:

  • For keeping appointments, being on time for appointments, and calling your doctor/hospital if you cannot adhere to
    the appointment timing.
  • For providing complete and accurate information, including your full name, address, telephone number, date of
    birth, particulars of next-of- kin and insurance company/TPA/employer, past illness, and medication details wherever
  • For actively participating in your treatment plan and to keep your doctors and nurses informed of the effectiveness
    of your treatment.
  • For your valuables. Please leave your valuables at home and only bring necessary items.
  • For treating all hospital staff, other patients and visitors with courtesy and respect; abide by the hospital rules and
    safety regulations; be considerate of noise levels, privacy and number of visitors; and comply with the ‘No Smoking’
  • For understanding all instructions before signing the consent forms.

Clinical Outcomes at Cosmo Hospital

Cosmo Hospital, is one of the leading integrated, healthcare services provider in the tricity. Cosmo aspires to drive
clinical excellence through continuous improvement and enhancement of its clinical care and services.

Clinical Outcomes are the globally agreed upon, evidence based measurable changes in health or quality of life
resulting from patient care. Reporting of outcomes and its continuous monitoring provides an opportunity for both
assessing and improving quality of patient care.

To strengthen its core value of Patient Centricity, Cosmo Hospital continuously monitors and evaluates its clinical
outcomes for multiple procedures and disciplines, namely:

  1. Pediatrics and Pediatric Surgery
  2. Neonatology
  3. Gynaecology
  4. IVF and Test Tube Baby
  5. Rheumotology
  6. Maternal and Child Health

Clinical outcomes of more procedures are constantly being monitored and will be added in phases.

Patient & Attendant Rights

As a patient or attendant, you have the right to:

  • Be treated with respect, consideration, compassion and dignity, in a safe and clean environment regardless of your
    age, gender, race, origin, religion, sexual orientation or disabilities.
  • Be addressed by your proper name and to be informed about the names of the doctors, nurses and other
    healthcare team members involved in your care.
  • Full protection of your privacy, dignity and confidentiality in care discussions, examinations, and treatments.
  • A clear and understandable explanation by your doctor about your diagnosis, as well as the benefits and risks of
    each treatment, expected outcome and change in medical condition.
  • Be protected from physical abuse and neglect.
  • Receive information from the hospital regarding the expected cost of treatment and payment policies.
  • Request for a copy of your medical records as per protocol.